About us

Our purpose is to Empower people to succeed through technology, by taking away the burden of IT, we allow you to focus on what you do best.

We ensure your business goals are achieved with the help of our IT support and technology solutions.

It’s not about us, it’s about you

Your success is our success, whether you’re a client or a member of the Press Start team.

Our mission

We aim to stay on top as the go-to IT services company in our area. Our mission is to maximise user’s uptime through proactive actions with focus on user productivity achieved through providing first-class support, delivering technical excellence, keeping our clients secure and exceeding their expectations each and every day.

Why choose to work with us?

We have over 25 years of experience helping companies run their business smoothly. We are a client-focused IT Support & Cyber Security company that work closely with you to form a long-term partnership and provide you with an outstanding service that produces effective business results. Our qualified and experienced IT professionals provide you with the highest quality solutions and services.

5 reasons we stand out from the rest

Expertise

We have the technology, tools and expertise to assist your business with every aspect of your IT and tech. And all with a guaranteed 15-minute response time when you need fast IT support.

Local knowledge

We specialise our services for you on a local level. We have a wealth of experience supporting a variety of organisations across the four counties we support, across a range of industries.

Size

We’re not too small and not too big. In fact, you could say we’re perfectly sized, to deliver personalised service at every point of contact.

Culture

We have an overarching culture of care, for both our clients and our staff. Our customer retention rate is high, and our staff turnover low. The perfect recipe for IT success.

Longevity

We’ve been around the block a few times, and have seen many other IT companies come and go. Not only does our years of experience really count, it also means you can rely on us to stick around when you need us most.

Our core values

Accountability

Being obliged to answer for one's actions and be responsible for the outcomes of those actions.

Reputation

Considers the impact of actions on the company and personal character.

Integrity

Consistency in character and behaviour no matter the location or company.

People first

We pay regard to colleagues' and customers’ well-being, feelings, and success.

Meet our dedicated leadership team

Press Start’s purpose is to Empower People to Succeed Through Technology. Our team are dedicated to providing excellent customer service and possess expert skills to give you the fast, expert and reliable IT Support you need.

Our Leadership Team guides the business to ensure we meet our vision.

Mark Smith
Service Manager
Evan Doble
Commercial Manager
Hilda Adams
Finance
Caroline Chapman
Finance & HR Director
Justin Chapman
Managing Director

THE NEXT STEPS

Getting started with Press Start’s IT Support Services is easy. See the onboarding process by clicking the relevant tab below.

We take responsibility for all aspects of your IT transition to us. Our 6-step process guarantee’s a smooth transition.

Step 1: Introduction
We will arrange a call with you to formally introduce the onboarding specialist we have assigned to manage the onboarding process.

Step 2: Gather Details
We need few technical details to get started, either from your in-house IT manager or previous IT support company. We can even send it directly to your current IT provider, so you don’t need to.

Step 3: Setup & Technology Audit
Our onboarding engineer will visit your site and install our own monitoring software to allow us to proactively maintain the systems. We will carry out a full system audit of your technology and infrastructure.

Step 4: Identify and Fix
Our Engineers will use our advanced monitoring software installed on your computers & network to start identifying and fixing issues found.

Step 5: Strategy Overview
We will use all the information gathered we create a Strategy Overview document. This is an overview of the technology you are using, our assessment of them and recommendations.

Step 6: Review Meeting
The first review meeting will take place to discuss the Strategy Overview assessment and our findings including our recommendations.

Step 1: Introduction

We will arrange a call with you to formally introduce the onboarding specialist we have assigned to manage the onboarding process.

Step 2: Gather Details

We need a few credentials to get started. We’ll make this easy to provide and help as much as possible.

Step 3: Setup & Technology Audit

Our onboarding engineer will visit your site and install our own monitoring software to allow us to proactively maintain the systems. We will carry out a full system audit of your technology and infrastructure.

Step 4: Identify and Fix

Our Engineers will use our advanced monitoring software installed on your computers & network to start identifying and fixing issues found.

Step 5: Strategy Overview

We will use all the information gathered we create a Strategy Overview document. This is an overview of the technology you are using, our assessment of them and recommendations.

Step 6: Review Meeting

The first review meeting will take place to discuss the Strategy Overview assessment and our findings including our recommendations.

BOOK A FREE DISCOVERY CALL

Book a free discovery call (worth £95+VAT) with our expert IT managers, Justin and Evan, to discuss how your business could benefit from Press Start’s IT Support services.

Exports in IT Support Suffolk