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Press Start Ltd Blog

Press Start Ltd has been serving the East Anglia area since 1996, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

How Cybercriminals Can Add “Be Scammed” to Your Google Calendar

How Cybercriminals Can Add “Be Scammed” to Your Google Calendar

Users seem to have a bit of a blind spot when it comes to solutions put out by Google, particularly the risks associated with Gmail. It’s almost odd to say: a security threat leverages Gmail. Unfortunately, it isn’t unheard of, as a phishing scam has been leveraging Gmail and its cooperation with Google Calendar for some time now.

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Tip of the Week: Helpful Outlook Tips

Tip of the Week: Helpful Outlook Tips

Many businesses turn to Microsoft Outlook as their email client of choice. Did you know that Outlook comes with certain features that make it an even better business option? To help you get the most use out of Outlook, we’re sharing a few of these features as this week’s tip.

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Tip of the Week: How to Utilize Your Business’ Email

Tip of the Week: How to Utilize Your Business’ Email

Email seems to be a pretty basic workplace tool, but like any tool, there are many ways to use it. From sending emails to managing tasks and messages from your inbox, let’s discuss a few tips and best practices to help you use your email like a true professional.

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Taking an Exploratory Stab at Spear Phishing

Taking an Exploratory Stab at Spear Phishing

Chances are you’ve heard of “phishing” a cybercriminal’s scam that steals data, access credentials and other sensitive information by fooling a user into thinking they are providing this information to someone who is supposed to have access to it. However, there are a few different kinds of phishing, based on how it is carried out. Here we’ll discuss the realities of spear phishing, and the risks it poses to your business.

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Business Communication Tools Your Business Could Use

Business Communication Tools Your Business Could Use

All businesses need some type of communication infrastructure, especially considering how connected today’s workplace is. Today we will look at some of the best communications solutions out there for businesses of all sizes and industries, including many that you may (or may not) have already implemented for yourself. You can use this knowledge to fuel improvements to your own communications infrastructure.

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Tip of the Week: Simplifying Your Email with Consolidation

Tip of the Week: Simplifying Your Email with Consolidation

How many email accounts do you have? Out of those, how many do you check regularly, and how many different platforms are they on? Too many, and you’re apt to miss something important. That’s why we’re going over how to ensure that your emails are well-organized and accessible from a single source.

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Tip of the Week: Creating Canned Responses in Gmail

Tip of the Week: Creating Canned Responses in Gmail

If you’re like most business users, you rely on email quite a bit to stay apprised of what is going on, as do most of the people you are likely in communication with. As such, you most likely understand that, while most emails require some kind of response or confirmation of receipt, not all of these messages require a heartfelt message. This is where Gmail’s Canned Responses come in handy.

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Communicate Better with a Cloud-Based Unified Solution

Communicate Better with a Cloud-Based Unified Solution

At first glance, the way your organisation handles communication in-house might not be the first place your business looks to make money. Still, the point stands that a business that communicates better, functions better; and, when a business is functioning properly, it can work harder to make more money. If your organisation isn’t utilising a unified communications solution yet, you should be.

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Tip of the Week: How to Avoid Spam Emails

Tip of the Week: How to Avoid Spam Emails

Would you just give your bank account information to anyone who called you up and asked for it? Probably not. For the same reason, you wouldn’t just download attachments from your email messages without a second thought. This can be a dangerous practice, as some of the most common threats nowadays spread themselves via unwanted email attachments. It’s important that you can identify when it’s the right time to download an attachment and when it’s best to just leave it be without exposing your business to unnecessary risk.

First, a little information about why you might be forced to make this decision in the first place. Spam messages are often the easiest way to spread the influence of malware and other threats. It’s simply a fact that you can send one message to countless individuals knowing that at least some of them will be fooled into downloading the attachment and in turn, downloading all of the nasty things found on it.

For example, ransomware makes its home on workstations due to infected attachments. Your company might receive an unsolicited message from a prospective employee, who has attached their resume for review. Before your HR department knows what’s happening, their files are encrypted due to the attachment actually containing malware from a hacker. Surprise, your organisation has fallen victim to a targeted phishing attack, with an infected infrastructure being the fallout.

While your spam filter might flag some of these messages as dangerous, it’s unlikely that the most dangerous ones will be caught in its web. Be wary of messages that claim to be receipts, shipping information, resumes/CVs and other information that might be important for your organisation. Hackers understand this and want to take advantage of that knowledge, which could potentially put your company in a tight spot.

Ultimately, the best way to keep your company safe is by taking a two-pronged approach, educating your employees on the importance of email security and a technology solution designed to eliminate the majority of spam in the first place. The first can be maintained simply by holding awareness training and actively practicing proper email etiquette. Teach your employees that they should never open attachments from anyone they don’t know, and to always investigate the source of the message before declaring that it’s safe enough.

For the second measure, you can rely on Press Start Ltd to help you out. Our technicians can hook you up with an enterprise-level spam blocker to keep the majority of dangerous messages from making their way to your inbox in the first place. It’s a great measure that can minimise your employees’ exposure to risky elements. To learn more, contact us on 01638 603204.

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Managing Your Business’ Communications

Managing Your Business’ Communications

With business communications, there is no room for complications that could work to completely derail your organisation. Do you know the best way to take full advantage of your business’ communication solutions and which technologies can help you facilitate this level of productivity? This month we take at some of the most utilised business communications tools and ways to leverage them properly.

Mobile Devices
How many of your employees bring a smartphone or a tablet into the workplace? What about laptops? There is this mind set in the business world that mobility is equal to more productivity, but this isn’t necessarily the case. While you can certainly get more done in the workday, this mobility also comes with security issues that make networking much more complex. Naturally, the more devices accessing a network, the more access points for potential threats to slip past your defences.

What your business needs is a Bring Your Own Device policy (BYOD) that encompasses any employee-owned devices used on your organisation’s network. The ideal BYOD policy will maximize security while retaining the employees’ ability to be productive. The ideal policy will allow for blacklisting and whitelisting apps, user-based access to critical data and the option to remotely wipe lost or stolen devices clean of company data.

Telephone Systems
Does your organisation have a set and uniform telephone solution? This is something that is important for any professional business entity. You don’t want your employees to use their personal telephone numbers to conduct company communications. You could potentially lose contacts and give false contact information to co-workers or employees, which is why you need a centralised telephone system with a directory of all available contacts and phone numbers.

Hosted VoIP is the system that you need to ensure your company has a centralised phone system. Voice over Internet Protocol takes advantage of cloud-based applications that can be accessed easily through an internet connection. Since all you need is a desktop (or mobile) app and an internet connection, it’s a much more flexible service that costs less than traditional phone systems and on-premises PBX interfaces.

Email
Email management is a critical part of managing a business, especially since correspondence is something that’s required for any business, big or small, regardless of industry. You run into many of the same problems with email as you do with phone communication. You want to have a centralised email system put into place so that you don’t have your employees using their own personal email addresses for correspondence. This can lead to frustrating miscommunication and mishandling of important information.

Press Start Ltd can help your business implement a hosted email solution that’s perfect for your business’s needs. We can even help you make sure that your team knows all of the ins and outs of using their company email addresses properly. To learn more, reach out to us at 01638 603204.

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You Can Benefit from Unified Communications

You Can Benefit from Unified Communications

Without communication, would your business be able to function as intended, or would it fall apart? Often times the only thing holding together a project are the links between all of the pieces of it your employees each working on various individual parts of its implementation. This is where communication comes in. A unified communications solution is the best way to keep your organisation together at all times, whether in the office or not.

A unified communications solution includes several applications that enable you to stay connected with your workplace and employees. It includes a unified email solution, a mobile device strategy and a telephone system that accounts for today’s expected mobility and flexibility. We’ll discuss some of the ways your business can take unified communications to the next level.

Email
Your organisation relies on email, but do you have a specific email system in place that your employees have to use? The problem with email in the business environment is that it’s easy for employees to use their own preferred email accounts. The problem with this is that not only is it confusing not to have a single unified solution, but you don’t have control over company data and that’s not good for your business.

This is why you want to equip your business with an email solution that can be used across your infrastructure. Solutions like G-Suite’s Gmail for Business and Microsoft’s Outlook can be great assets. If you’re concerned about managing a mail server, you can even outsource the hosting of it to Press Start Ltd. We’d be happy to assist you.

Mobile Devices
In a world full of mobile devices, flexibility and mobility are necessary parts of running a business. The problem that comes from this is that not everyone uses the same type of mobile device and you need to think about cross-platform compatibility. Does your new email solution have a secure mobile app that can be used to access mail while on the go? Questions like these need to be considered if you want to make sure your business can truly enter the mobile field.

More than compatibility, you need to consider data control for mobile devices, as data that’s stored on one device could potentially be stolen in the event that it’s lost or stolen. You should be able to whitelist and blacklist apps, remotely wipe lost or stolen devices and secure any devices as you see fit. This helps you keep your data from being compromised.

VoIP
The traditional telephone system that most businesses use doesn’t necessarily work for modern businesses. Telephone companies that equip organisations with landlines often bundle together services, which means that your business could very well be paying more than necessary for telephone service. In fact, you could be paying for services that you don’t even want or need. Furthermore, what if your employees need to take a business call when out of the office? You don’t want them using their personal cell phone numbers as points of contact for your clients.

With a Voice over Internet Protocol (VoIP) solution, your workers can use any internet connection to access their work number on various devices. Plus, since it’s a unified phone system that uses a shared list of contacts from a hosted database, your workers will always have access to client contact information. Your employees can use their smartphone, desktop workstation, or even a traditional handset to make calls, allowing for a truly customisable, yet unified, approach to business telephone communication.

Does your business need unified communications? Call Press Start Ltd on 01638 603204.

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Tip of the Week: How to Write a Better Email

Tip of the Week: How to Write a Better Email

Writing an email is one of the most prevalent methods of communication in the business world, but it’s not as easy as you might think. There are considerable details and intricacies to mastering this art, and we’re here to help. By the end of this blog article, you’ll be armed with five tips to write the most effective email that you can.

Keep It Short
Nobody wants to read a long message in their email. After all, they likely have more pressing matters to attend to, and many more messages that they have to read. Therefore, it makes sense that you get right to the point when you have to send an email. Try to include only information that’s absolutely critical. Remember, concision is the friend of any businessperson, as they only have so much time in a day to read and respond to messages that aren’t mission-critical.

Present a Clear Subject Line
Similarly, you want to use only the most clear and concise subject lines, as anything less could mislead the recipient into thinking that the message either isn’t important or doesn’t warrant immediate attention. Basically, you want to provide enough information in the subject line to give the recipient a reason to open it.

Personalize the Email
You shouldn’t be copying and pasting a catch-all message into an email. You should take the time to personalize each message that you send so that it looks as authentic and genuine as possible. You should always use your full name, as well as the organization you belong to-especially if you are sending messages to vendors or clients.

Perform a Spelling and Grammar Check
Nothing is more embarrassing than making a major spelling or grammar error in an important email. Thankfully, this can be avoided by giving your message a quick proofreading before hitting the Send button. Try to avoid statements in all caps, as they can create a subtext that you don’t necessarily want to convey.

Keep it Business-Friendly
If you’re going to send a bunch of memes or other fun things to your employees, it’s best not to do it through email. It’s one thing if you have a dedicated email thread designed for sharing information unrelated to work, but when you have your employees sending things that have no place in a professional environment, you get clutter (and a general lack of focus), both of which can create an unproductive workplace environment.

For more information on how to make the most of your email, reach out to us at 01638 603204.

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