Arrowpak International
Press Start Ltd Delivers Arrowpak an IT Service with a Competitive Edge
Arrowpak International
Brandon, Suffolk
Personnel relocation can be stressful and time-consuming for employees, their families, and their employers, as personal effects are itemised, checked, shipped, stored, and delivered over thousands of miles.
That’s where Arrowpak International brings in their expertise.
Arrowpak International is a long-established family-owned business, of over 45 years based in Brandon, Suffolk. It has a hard-won reputation for catering to the unique and complex demands of moving personal possessions and effects across the world for a broad array of clients, who include embassy staff, military personnel, corporate employees, and private individuals relocating to and from the UK from across the world.
To help support making this process stress-free requires planning, communication, and sensitivity, backed by a secure and robust technology environment available 24/7, Arrowpak turned to Press Start Ltd to fully leverage the value of its investment in IT, and continue to provide high customer service standards.
We recently met with Terry Cobbin, Managing Director at Arrowpak, to discuss how overhauling their IT practices enabled them to continue delivering a high level of customer service.
Services Used
- IT Strategy
- Managed IT Support
- Managed Cybersecurity
- Cyber Essentials
The Challenge
Delivering a Secure, Robust, and Cost-effective IT Service to Support Business Growth
Like many businesses, Arrowpak recognised the value of IT to help everyone do their job well daily. However, it also recognised that as the business grew ever more reliant on IT, it was becoming increasingly difficult to deliver a reliable service to customers and staff using the one-man band approach it had always used.
For Arrowpak, the increased outages in critical systems like email and internet access highlighted the need to move to an IT support service that fully reflected the needs of the business.
Having reviewed its options, it selected Suffolk-based IT support specialists Press Start to overhaul its day-to-day IT operations, to provide the high level of service that its customers expected. Arrowpak also tasked Press Start to find ways to extract more business value from its IT infrastructure to help maintain its competitive edge.
The Solution
Practical Technology Support Solutions that Support Business Growth
Press Start’s first step was to audit Arrowpak’s IT environment at its principal office and satellite locations, typically used for secure storage. This involved quantifying the number of hardware devices and assessing the software environment, to identify the support requirements. Press Start also evaluated what type of support the business required for onsite and remote support.
With that baseline in place, Press Start and Arrowpak developed a plan to enhance the IT infrastructure to the standard its customers and employees needed. The aim was to create an IT environment that added significant business value and maintain uptime instead of simply being a cost drag and a risk of lost business.
The service evolved into a fully managed IT support service, where IT issues can be raised via Press Start’s central helpdesk. These issues are triaged by severity and addressed remotely or by sending staff onsite.
The impact was quick to see, with significantly enhanced uptime of critical applications, and improved employee productivity and customer satisfaction.
The service also includes regular Technology Strategy Meetings, to ensure that the IT service provided by Press Start is fully aligned with what Arrowpak needs, as it secures additional client projects and new customers.
With the IT environment under more effective control, it quickly became apparent that having Press Start managing the Arrowpak phone system would help enhance its customer service. After all, having an insecure and unstable telephone system could undo all the hard work involved in improving the robustness and security of the core IT environment.
Becoming Cyber Essentials Certified
Arrowpak’s services involve collecting, managing, and circulating sensitive personal data. Keeping this information safe and secure is essential when servicing its high-profile customer base. Ensuring high levels of cybersecurity is critical to maintaining trust and safeguarding sensitive information.
Press Start led the project to help Arrowpak achieve and become Cyber Essentials Plus (CE+) certified. An enhanced certification that goes beyond Cyber Essentials by involving independent testing to verify the organisation’s cybersecurity measures. Arrowpak not only met the requirements but with the help of Press Start have also implemented a robust system to manage ongoing vulnerabilities, demonstrating its proactive approach to maintaining security.
Achieving the CE+ certification was a highly effective way for Arrowpak to demonstrate its commitment to looking after its customer needs and assuring its own business’s resilience, as well as gaining a competitive edge in the industry.
Cyber Essentials Plus certified having been independently tested and have a system in place to manage ongoing vulnerabilities.
Book a free discovery call
Book a free discovery call to discuss how your business could benefit from Press Start’s IT Support services.
