Co-Managed IT Support

Integrate your IT Team with our Co-Managed IT Support

Does your internal IT team need more support?

Press Start’s Co-Managed support can extend your IT resources, knowledge, and coverage hours.

What is Co-Managed IT Support?

We will integrate with your internal IT resources to expand and develop your internal resources and technical capabilities adding stability and value to your IT operations. The Co-Managed Support model gives you the ability to customise which IT services to keep in-house and which you would like Press Start to manage.

Why You Need Co-Managed IT Support

Is your internal IT team overstretched? or do you need specialist IT services? then co-managed IT support from Press Start is what you need.

One of the biggest advantages of using Press Start’s co-managed IT support is the out of hours support. Our co-managed support will help cover when staff are absent or on holiday and know that the network and systems are being supported.

Expand your IT Resources

Rapid Response and Resolution

Holiday and Sickness Cover

3rd Line Support Specialists

Tailored Support Operations

Strategic Roadmap and Budget Planning

How Press Start Helps

1st and 2nd Front Line Support and 3rd Line Escalation Services

Every business and organisation are unique and has their own specific needs from a co-managed IT support team like Press Start. That is why we offer different tiers of support.

In the first instance, our team of highly trained and qualified IT professionals will work alongside your own in-house team and provide first-line or second-line support.

On the rare occasion that neither first nor second-line teams cannot resolve an issue, the ticket can be passed back to you or escalated to our advanced team of 3rd line support specialists.

Press Start’s Technology Strategy Meetings help you with your IT Budget and Roadmap

Press Start offer Technology Strategy Meetings with your IT Manager. The objective of the meeting is to budget, create and roadmap goals aligning to your business requirements. We take away your frustration of having to budget and roadmap the IT systems all by yourself. With our IT expertise and knowledge of your business operations, we can help develop a roadmap tailored for your company.

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5 Steps of Our Enquiry Process

Stage 1

Discovery Call

Short phone or video call to establish your IT Support requirements and whether or not our services are aligned to the needs of your business.

Stage 2

Onsite Meeting

Onsite meeting to take the opportunity to understand your business more, where we will ask you a few more questions about your setup and establish what your current pain points are.

Stage 3

IT Systems Audit

In some instances we may perform a more in-depth audit of your systems, where some or all of infrastructure is complex, allow us to provide you with the most complete proposal and recommendations.

Stage 4

Quote the Support Plan

Once we understand your business goals and your technology, we will provide a full quote for our IT Support plans.

Stage 5

Onboarding

We have worked hard to make switching you to our IT Support as painless as possible, with minimal disruption to your business. We liaise with your existing provider, so you don’t have to. 

Let’s have a chat

Switching IT Support

Switching IT support couldn’t be easier! 

Read the 6 steps of switching IT support

Get the Tailored Co-Managed IT Support Services You Need With Press Start

Whatever you are looking for, whether you want to handle all the front-line by yourself and require professional assistance with 3rd line issues or want to have a more blended approach, we can help you.
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