Co-Managed IT Support
Does your internal IT team need more support?
What is Co-Managed IT Support?
Why You Need Co-Managed IT Support
Is your internal IT team overstretched? or do you need specialist IT services? then co-managed IT support from Press Start is what you need.
One of the biggest advantages of using Press Start’s co-managed IT support is the out of hours support. Our co-managed support will help cover when staff are absent or on holiday and know that the network and systems are being supported.
Expand your IT Resources
Rapid Response and Resolution
Holiday and Sickness Cover
3rd Line Support Specialists
Tailored Support Operations
Strategic Roadmap and Budget Planning
How Press Start Helps
1st and 2nd Front Line Support and 3rd Line Escalation Services
Every business and organisation are unique and has their own specific needs from a co-managed IT support team like Press Start. That is why we offer different tiers of support.
In the first instance, our team of highly trained and qualified IT professionals will work alongside your own in-house team and provide first-line or second-line support.
On the rare occasion that neither first nor second-line teams cannot resolve an issue, the ticket can be passed back to you or escalated to our advanced team of 3rd line support specialists.
Press Start’s Technology Strategy Meetings help you with your IT Budget and Roadmap
Press Start offer Technology Strategy Meetings with your IT Manager. The objective of the meeting is to budget, create and roadmap goals aligning to your business requirements. We take away your frustration of having to budget and roadmap the IT systems all by yourself. With our IT expertise and knowledge of your business operations, we can help develop a roadmap tailored for your company.
5 Steps of Our Enquiry Process
Discovery CallShort phone or video call to establish your IT Support requirements and whether or not our services are aligned to the needs of your business.
Onsite meeting to take the opportunity to understand your business more, where we will ask you a few more questions about your setup and establish what your current pain points are.
IT Systems Audit
In some instances we may perform a more in-depth audit of your systems, where some or all of infrastructure is complex, allow us to provide you with the most complete proposal and recommendations.
Quote the Support Plan
Once we understand your business goals and your technology, we will provide a full quote for our IT Support plans.
We have worked hard to make switching you to our IT Support as painless as possible, with minimal disruption to your business. We liaise with your existing provider, so you don’t have to.
Switching IT Support
Switching IT support couldn’t be easier!