Managed IT Support
Managed IT
Our fully managed IT support is like having your own IT department. We optimise your infrastructure and IT and then provide day to day support. Our team of experienced engineers allow us to take the strain and tailor an IT service that’s right for your business. From resources and infrastructure to technical expertise, we deliver a premium-grade service.
Why You Need Managed IT Support
Our Managed IT Support package includes the features below:
Day-to-day IT Support
- Fast Response Time
15 minute response time for all tickets, and even faster response times for critical issues. - 24/7 Monitoring
We monitor your systems in real-time, around the clock, so that we can automatically detect any problems as they arise. - Onsite Visits
Onsite visits for issues where we cannot resolve remotely - Remote Troubleshooting
Technical support over the phone, email and via remotely accessing your device. - Certified Technicians
All of our IT support engineers are fully trained, certified, and experienced to give you the best assistance possible.
Proactive Management
- Automated Remediation
Our systems have intelligent automation to prevent, detect and remediate IT issues. - Software Patch Management
Regular security patches and updates for your Operating Systems and Applications to prevent vulnerabilities. - Hardware Patch Management
Latest firmware for hardware to further prevent vulnerabilities. - Out of Hours Maintenance
Keeping your devices up to date and protected without interruption. - Ticket Analysis
Identify recurring problems to focus on a permanent resolution.
Strategy & Planning
- Annual Technology Strategy Planning
Plan and create your 1 to 3-year IT roadmap that is aligned to your business goals. - IT Budget Planning and Roadmap
Complete visibility over one-time and recurring costs month by month over your 1 to 3-year IT roadmap. - Technology Strategy Meeting Check-ins
Six-monthly, Quarterly or Monthly check-ins to suit your technology requirements. Review and amend Technology Strategy to ensure targets are being achieved and new requirements are added. - Tailored towards your business
Flexible Technology Strategy tailored to your business goals and requirements. - Project Management
We manage and deliver all your IT projects.
Benefits of outsourcing your IT
Allows you to focus more on your business, whilst we do what we do best
Software and Hardware Solutions


365-days a Year, 7-Days a week, 24-hours a day Maintenance
Continual service improvement


Our engineers are equipped with the right tools for you
Press Start’s Technology Strategy Meetings help you with your IT Budget and Roadmap
Press Start Technology Strategy Meetings are included as standard. The objective of the meeting is to budget, create and roadmap goals aligning to your business requirements. We take away your frustration of having to budget and roadmap the IT systems all by yourself. With our IT expertise and knowledge of your business operations, we can help develop a roadmap tailored for your company.
5 Steps of Our Enquiry Process
Stage 1
Discovery Call
Short phone or video call to establish your IT Support requirements and whether or not our services are aligned to the needs of your business.Stage 2
Onsite Meeting
Onsite meeting to take the opportunity to understand your business more, where we will ask you a few more questions about your setup and establish what your current pain points are.
Stage 3
IT Systems Audit
In some instances we may perform a more in-depth audit of your systems, where some or all of infrastructure is complex, allow us to provide you with the most complete proposal and recommendations.
Stage 4
Quote the Support Plan
Once we understand your business goals and your technology, we will provide a full quote for our IT Support plans.
Stage 5
Onboarding
We have worked hard to make switching you to our IT Support as painless as possible, with minimal disruption to your business. We liaise with your existing provider, so you don’t have to.
Switching IT Support
Switching IT support couldn’t be easier!
Contact Press Start for Managed IT Support
Rather than try to scramble around and deal with it all yourself, give your business the support and assistance it needs when handling its various IT systems and networks with Press Start’s Managed IT Support service. We are looking forward to working with you to improve your business operations by keeping you online, all the time.