Managed IT Support
Enhance your business with our proactive, strategic and professional Managed IT Support
When you work with us, managed IT support is like having your own IT department. We optimise your infrastructure and IT and then provide day-to-day support.
Our team of experienced engineers allow us to take the strain and tailor an IT service that’s right for your business. From resources and infrastructure to technical expertise, we deliver a premium-grade service.
Press Start's Managed IT Support
Businesses who trust our managed IT support service benefit from:
Day-to-day IT Support
- Fast response time
15 minute response time for all tickets and even faster response times for critical issues. - 24/7 monitoring
We monitor your systems in real-time, around the clock, so that we can automatically detect any problems as they arise. - Onsite visits
Onsite visits for issues where we cannot resolve remotely - Remote troubleshooting
Technical support over the phone, email and via remotely accessing your device. - Certified technicians
All of our IT support engineers are fully trained, certified, and experienced to give you the best assistance possible.
Proactive management
- Automated remediation
Our systems have intelligent automation to prevent, detect and remediate IT issues. - Software patch management
Regular security patches and updates for your Operating Systems and Applications to prevent vulnerabilities. - Hardware patch management
Latest firmware for hardware to further prevent vulnerabilities. - Out of hours maintenance
Keeping your devices up to date and protected without interruption. - Ticket analysis
Identify recurring problems to focus on a permanent resolution.
Strategy and planning
- Annual technology strategy planning
Plan and create your 1 to 3-year IT roadmap that is aligned to your business goals. - IT budget planning and roadmap
Complete visibility over one-time and recurring costs month by month over your 1 to 3-year IT roadmap. - Technology strategy meeting check-ins
Six-monthly, Quarterly or Monthly check-ins to suit your technology requirements. Review and amend Technology Strategy to ensure targets are being achieved and new requirements are added. - Tailored towards your business
Flexible Technology Strategy tailored to your business goals and requirements. - Project management
We manage and deliver all your IT projects.
Benefits of outsourcing your IT
Outsourcing your IT allows you to focus more on your business, whilst we do what we do best
Software and hardware solutions
It can be overwhelming when you are trying to choose the best software and hardware for your company. By hiring Press Start for our Managed IT Support service, you can benefit from our expertise in choosing the best software and hardware solutions that will give you the best return on your investment.
365-days a Year, 7-Days a week, 24-hours a day maintenance
Continual service improvement
Our engineers are equipped with the right tools for you
Press Start’s Technology Strategy Meetings help you with your IT budget and roadmap
Press Start Technology Strategy Meetings are included as standard. The objective of the meeting is to budget, create and roadmap goals aligning to your business requirements. We take away your frustration of having to budget and roadmap the IT systems all by yourself. With our IT expertise and knowledge of your business operations, we can help develop a roadmap tailored for your company.
5 Steps of our enquiry process
Stage 1
Discovery call
Short phone or video call to establish your IT Support requirements and whether or not our services are aligned to the needs of your business.
Stage 2
Onsite meeting
Onsite meeting to take the opportunity to understand your business more, where we will ask you a few more questions about your setup and establish what your current pain points are.
Stage 3
IT Systems audit
In some instances, we may perform a more in-depth audit of your systems, where some or all of the infrastructure is complex, allowing us to provide you with the most complete proposal and recommendations.
Stage 4
Quote the support plan
Once we understand your business goals and your technology, we will provide a full quote for our IT Support plans.
Stage 5
Onboarding
We have worked hard to make switching you to our IT Support as painless as possible, with minimal disruption to your business. We liaise with your existing provider, so you don’t have to.
Switching IT support
Switching IT support couldn’t be easier!
Contact Press Start for Managed IT Support
Rather than try to scramble around and deal with it all yourself, give your business the support and assistance it needs when handling its various IT systems and networks with Press Start’s Managed IT Support service. We are looking forward to working with you to improve your business operations by keeping you online, all the time.
What businesses say about us
- Rated 4.9 stars on Google (based on 37 reviews)
What are the next steps?
Getting started with Press Start’s IT Support Services is easy. See the onboarding process by clicking the relevant tab below.
We take responsibility for all aspects of your IT transition to us. Our 6-step process guarantees a smooth transition.
Our 6-step process guarantees a smooth transition.
- Introduction
We will arrange a call with you to formally introduce the onboarding specialist we have assigned to manage the onboarding process. - Gather Details
We need a few technical details to get started, either from your in-house IT manager or previous IT support company. We can even send it directly to your current IT provider, so you don’t need to. - Setup & Technology Audit
Our onboarding engineer will visit your site and install our own monitoring software to allow us to proactively maintain the systems. We will carry out a full system audit of your technology and infrastructure. - Identify and Fix
Our Engineers will use our advanced monitoring software installed on your computers & network to start identifying and fixing issues found. - Strategy Overview
We will use all the information gathered to create a Strategy Overview document. This is an overview of the technology you are using, our assessment of it and recommendations. - Review Meeting
The first review meeting will take place to discuss the Strategy Overview assessment and our findings, including our recommendations.
If you don’t have an existing IT partner, you’re in the right place. Nearly all businesses benefit from IT support in one way or another, and our team have been helping businesses like yours make the most of their IT for years.
Starting with our 6 step process, we’ll get you set up and thriving.
- Introduction
We will arrange a call with you to formally introduce the onboarding specialist we have assigned to manage the onboarding process. - Gather Details
We need a few credentials to get started. We’ll make this easy to provide and help as much as possible. - Setup & Technology Audit
Our onboarding engineer will visit your site and install our own monitoring software to allow us to proactively maintain the systems. We will carry out a full system audit of your technology and infrastructure. - Identify and Fix
Our Engineers will use our advanced monitoring software installed on your computers & network to start identifying and fixing issues found. - Strategy Overview
We will use all the information gathered we create a Strategy Overview document. This is an overview of the technology you are using, our assessment of them and recommendations. - Review Meeting
The first review meeting will take place to discuss the Strategy Overview assessment and our findings including our recommendations.
Why us?
30 years in business
With over 30 years in IT Support, we’ve kept ahead of the curve with technology developments. We can help your business stay ahead of the competition by utilising the latest technology.
15-minute response time guaranteed
IT issues can be stressful; that’s why we have built our service to be super fast. We respond to our client’s requests within 15 minutes 100% of the time; often, even faster!
It is often a concern that when moving IT providers there will be a period of downtime or disruptions but we make the transition smooth and a pain-free experience.
Comprehensive IT services
We can help your business with every area of IT. From VoIP to Cyber-Security, you’ll have one point of contact to keep your business’s technology at the peak of efficiency.
90-day money-back guarantee
We know that trusting a new IT partner takes time, so we give all new customers a 90-day money-back guarantee. This lets you experience our service with confidence, knowing your investment is protected.
Book a free discovery call
Book a free discovery call to discuss how your business could benefit from Press Start’s IT Support services.
