Managed IT Support

Enhance your business with our Proactive, Strategic and Professional Managed IT Support

Managed IT

Our fully managed IT support is like having your own IT department. We optimise your infrastructure and IT and then provide day to day support. Our team of experienced engineers allow us to take the strain and tailor an IT service that’s right for your business. From resources and infrastructure to technical expertise, we deliver a premium-grade service.

Why You Need Managed IT Support

Our Managed IT Support package includes the features below:

Day-to-day IT Support

  • Fast Response Time
    15 minute response time for all tickets, and even faster response times for critical issues.
  • 24/7 Monitoring
    We monitor your systems in real-time, around the clock, so that we can automatically detect any problems as they arise.
  • Onsite Visits
    Onsite visits for issues where we cannot resolve remotely
  • Remote Troubleshooting
    Technical support over the phone, email and via remotely accessing your device.
  • Certified Technicians
    All of our IT support engineers are fully trained, certified, and experienced to give you the best assistance possible.

Proactive Management

  • Automated Remediation
    Our systems have intelligent automation to prevent, detect and remediate IT issues.
  • Software Patch Management
    Regular security patches and updates for your Operating Systems and Applications to prevent vulnerabilities.
  • Hardware Patch Management
    Latest firmware for hardware to further prevent vulnerabilities.
  • Out of Hours Maintenance
    Keeping your devices up to date and protected without interruption.
  • Ticket Analysis
    Identify recurring problems to focus on a permanent resolution.

Strategy & Planning

  • Annual Technology Strategy Planning
    Plan and create your 1 to 3-year IT roadmap that is aligned to your business goals.
  • IT Budget Planning and Roadmap
    Complete visibility over one-time and recurring costs month by month over your 1 to 3-year IT roadmap.
  • Technology Strategy Meeting Check-ins
    Six-monthly, Quarterly or Monthly check-ins to suit your technology requirements. Review and amend Technology Strategy to ensure targets are being achieved and new requirements are added.
  • Tailored towards your business
    Flexible Technology Strategy tailored to your business goals and requirements.
  • Project Management
    We manage and deliver all your IT projects.

Benefits of outsourcing your IT

Allows you to focus more on your business, whilst we do what we do best

Software and Hardware Solutions

It can be overwhelming when you are trying to choose the best software and hardware for your company. By hiring Press Start for our Managed IT Support service, you can benefit from our expertise in choosing the best software and hardware solutions that will give you the best return on your investment.
software
continual improvment

365-days a Year, 7-Days a week, 24-hours a day Maintenance

In addition to our monitoring, we provide around the clock maintenance. This means even if you are not at the office and closed down for the day and a problem occurs, our advanced self-healing system will attempt to fix it. Where our self-healing system can’t resolve the issue automatically it will assign the next available engineer to fix it that day.

Continual service improvement

Press Start ongoingly invest in market-leading tools and the latest technology to ensure that our clients receive a high-quality premium service. In addition, we have a dedicated engineer working with our system to continuously expand its automated healing capabilities.
maintenance
tools

Our engineers are equipped with the right tools for you

We invest in fast computers with 3 monitors for all team members, mirrored home setups and many of the top tools to manage IT & cybersecurity to give our clients a fast IT support experience.

Press Start’s Technology Strategy Meetings help you with your IT Budget and Roadmap

Press Start Technology Strategy Meetings are included as standard. The objective of the meeting is to budget, create and roadmap goals aligning to your business requirements. We take away your frustration of having to budget and roadmap the IT systems all by yourself. With our IT expertise and knowledge of your business operations, we can help develop a roadmap tailored for your company.

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5 Steps of Our Enquiry Process

Stage 1

Discovery Call

Short phone or video call to establish your IT Support requirements and whether or not our services are aligned to the needs of your business.

Stage 2

Onsite Meeting

Onsite meeting to take the opportunity to understand your business more, where we will ask you a few more questions about your setup and establish what your current pain points are.

Stage 3

IT Systems Audit

In some instances we may perform a more in-depth audit of your systems, where some or all of infrastructure is complex, allow us to provide you with the most complete proposal and recommendations.

Stage 4

Quote the Support Plan

Once we understand your business goals and your technology, we will provide a full quote for our IT Support plans.

Stage 5

Onboarding

We have worked hard to make switching you to our IT Support as painless as possible, with minimal disruption to your business. We liaise with your existing provider, so you don’t have to. 

Let’s have a chat

Switching IT Support

Switching IT support couldn’t be easier! 

Read the 6 steps of switching IT support

Contact Press Start for Managed IT Support

Rather than try to scramble around and deal with it all yourself, give your business the support and assistance it needs when handling its various IT systems and networks with Press Start’s Managed IT Support service. We are looking forward to working with you to improve your business operations by keeping you online, all the time.

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