Managed IT Support

Enhance your business with our Proactive, Strategic and Professional Managed IT Support

Managed IT

Our fully managed IT support is like having your own IT department. We optimise your infrastructure and IT and then provide day to day support. Our team of experienced engineers allow us to take the strain and tailor an IT service that’s right for your business. From resources and infrastructure to technical expertise, we deliver a premium-grade service.

Why You Need Managed IT Support

Our Managed IT Support package includes the features below:

Day-to-day IT Support

Proactive Management

Strategy & Planning

Benefits of outsourcing your IT

Allows you to focus more on your business, whilst we do what we do best

Software and Hardware Solutions

It can be overwhelming when you are trying to choose the best software and hardware for your company. By hiring Press Start for our Managed IT Support service, you can benefit from our expertise in choosing the best software and hardware solutions that will give you the best return on your investment.
software
continual improvment

365-days a Year, 7-Days a week, 24-hours a day Maintenance

In addition to our monitoring, we provide around the clock maintenance. This means even if you are not at the office and closed down for the day and a problem occurs, our advanced self-healing system will attempt to fix it. Where our self-healing system can’t resolve the issue automatically it will assign the next available engineer to fix it that day.

Continual service improvement

Press Start ongoingly invest in market-leading tools and the latest technology to ensure that our clients receive a high-quality premium service. In addition, we have a dedicated engineer working with our system to continuously expand its automated healing capabilities.

Our engineers are equipped with the right tools for you

We invest in fast computers with 3 monitors for all team members, mirrored home setups and many of the top tools to manage IT & cybersecurity to give our clients a fast IT support experience.

Press Start’s Technology Strategy Meetings help you with your IT Budget and Roadmap

Press Start Technology Strategy Meetings are included as standard. The objective of the meeting is to budget, create and roadmap goals aligning to your business requirements. We take away your frustration of having to budget and roadmap the IT systems all by yourself. With our IT expertise and knowledge of your business operations, we can help develop a roadmap tailored for your company.

5 Steps of Our Enquiry Process

Stage 1

Discovery Call

Short phone or video call to establish your IT Support requirements and whether or not our services are aligned to the needs of your business.

Stage 2

Onsite Meeting

Onsite meeting to take the opportunity to understand your business more, where we will ask you a few more questions about your setup and establish what your current pain points are.

Stage 3

IT Systems Audit

In some instances we may perform a more in-depth audit of your systems, where some or all of infrastructure is complex, allow us to provide you with the most complete proposal and recommendations.

Stage 4

Quote the Support Plan

Once we understand your business goals and your technology, we will provide a full quote for our IT Support plans.

Stage 5

Onboarding

We have worked hard to make switching you to our IT Support as painless as possible, with minimal disruption to your business. We liaise with your existing provider, so you don’t have to. 

Switching IT Support

Switching IT support couldn’t be easier! 

Contact Press Start for Managed IT Support

Rather than try to scramble around and deal with it all yourself, give your business the support and assistance it needs when handling its various IT systems and networks with Press Start’s Managed IT Support service. We are looking forward to working with you to improve your business operations by keeping you online, all the time.

WHAT BUSINESSES SAY ABOUT US

"Quick to respond and at a convenient time."
"Quick to respond and at a convenient time."
Balmforth Estate Agents
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"Great service as always."
"Great service as always."
Devonshire House Dental Practice
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"Excellent, efficient and friendly service."
"Excellent, efficient and friendly service."
Alvington House Dental Practice
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"Good prompt service with outcome required."
"Good prompt service with outcome required."
Arrowpak
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"Speedy response."
"Speedy response."
Coach Services
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THE NEXT STEPS

Getting started with Press Start’s IT Support Services is easy. See the onboarding process by clicking the relevant tab below.

We take responsibility for all aspects of your IT transition to us. Our 6-step process guarantee’s a smooth transition.

Step 1: Introduction
We will arrange a call with you to formally introduce the onboarding specialist we have assigned to manage the onboarding process.

Step 2: Gather Details
We need few technical details to get started, either from your in-house IT manager or previous IT support company. We can even send it directly to your current IT provider, so you don’t need to.

Step 3: Setup & Technology Audit
Our onboarding engineer will visit your site and install our own monitoring software to allow us to proactively maintain the systems. We will carry out a full system audit of your technology and infrastructure.

Step 4: Identify and Fix
Our Engineers will use our advanced monitoring software installed on your computers & network to start identifying and fixing issues found.

Step 5: Strategy Overview
We will use all the information gathered we create a Strategy Overview document. This is an overview of the technology you are using, our assessment of them and recommendations.

Step 6: Review Meeting
The first review meeting will take place to discuss the Strategy Overview assessment and our findings including our recommendations.

Step 1: Introduction

We will arrange a call with you to formally introduce the onboarding specialist we have assigned to manage the onboarding process.

Step 2: Gather Details

We need a few credentials to get started. We’ll make this easy to provide and help as much as possible.

Step 3: Setup & Technology Audit

Our onboarding engineer will visit your site and install our own monitoring software to allow us to proactively maintain the systems. We will carry out a full system audit of your technology and infrastructure.

Step 4: Identify and Fix

Our Engineers will use our advanced monitoring software installed on your computers & network to start identifying and fixing issues found.

Step 5: Strategy Overview

We will use all the information gathered we create a Strategy Overview document. This is an overview of the technology you are using, our assessment of them and recommendations.

Step 6: Review Meeting

The first review meeting will take place to discuss the Strategy Overview assessment and our findings including our recommendations.

WHY US?

25 years in business

With over 25 years in IT Support, we’ve kept ahead of the curve with technology developments. We can help your business stay ahead of the competition by utilising the latest technology.

15-minute response time guaranteed

IT issues can be stressful that’s why we have built our service to be super-fast. We respond to our client’s requests within 15 minutes 100% of the time; often, even faster!

Easy to switch from your existing IT provider

It is often a concern that when moving IT providers there will be a period of downtime or disruptions but we make the transition smooth and a pain-free experience.

Comprehensive IT services

We can help your business with every area of IT. From VoIP to Cyber-Security, you’ll have one point of contact to keep your business’s technology at the peak of efficiency.

BOOK A FREE DISCOVERY CALL

Book a free discovery call (worth £95+VAT) with our expert IT managers, Justin and Evan, to discuss how your business could benefit from Press Start’s IT Support services.

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