IT Support packages
So, you’re ready for our IT support, but you’re not sure which support package would work best for you?
We’ve highlighted some key features and services included within each service package below.
Standard solution
Clients seeking remote IT support and ongoing IT management Includes onboarding, plus:
- 90-day money-back guarantee
- IT Helpdesk support from 8am until 5pm
- Remote support
- 15-minute remote support response (SLA)
- Proactive checks & remediation works
- Patch management for Microsoft and other major brands
- 24/7 server availability monitoring and remediation
- Backup monitoring and remediation
- Network monitoring
- On site technology strategy meetings
Premium solution
Perfect for SMEs looking for a fully managed service All features from Standard, plus:
- On-site support
- Workshop support
- Small changes (new users, mailbox setups, etc.)*
- End user training*
- New solution implementation (new PCs, printers, etc.)*
- Larger project implementation (IT refresh, office move, etc.)*
- Industry specific software assistance
Recommended
* Subject to new work hours as per agreement
Premium + out of hours support
Perfect for businesses operating outside 8-5 All features from Standard and Premium, plus:
- Emergency out of hours support