Remote IT Support

Get your IT issues fixed fast

Remote support

Access to quick and easy remote IT Support means you can quickly get your IT issues fixed.

Remote IT support is a standalone service as well as being a component of our Managed IT Support and Co-Managed IT Support services.

Key features

Fast & reliable service team

Network Administration

Proactive Monitoring

Technology Strategy

Benefits of outsourcing your IT

Allows you to focus more on your business, whilst we do what we do best

Unlimited remote support

Fully qualified support desk with 15-minute Response Time SLA.

Security and compliance

Reduced risk through our Security solutions & standards.

24/7 proactive monitoring

Maintaining uptime and preventing issues from occurring.

Experts & experience

25+ Years industry experience at your disposal.

Increased business performance

Delivering IT solutions that drive your business forward.

Documentation and auditability

We will keep your network fully documented, so you don’t have to.

5 Steps of Our Enquiry Process

Stage 1

Discovery Call

Short phone or video call to establish your IT Support requirements and whether or not our services are aligned to the needs of your business.

Stage 2

Onsite Meeting

Onsite meeting to take the opportunity to understand your business more, where we will ask you a few more questions about your setup and establish what your current pain points are.

Stage 3

IT Systems Audit

In some instances we may perform a more in-depth audit of your systems, where some or all of infrastructure is complex, allow us to provide you with the most complete proposal and recommendations.

Stage 4

Quote the Support Plan

Once we understand your business goals and your technology, we will provide a full quote for our IT Support plans.

Stage 5

Onboarding

We have worked hard to make switching you to our IT Support as painless as possible, with minimal disruption to your business. We liaise with your existing provider, so you don’t have to. 

WHAT BUSINESSES SAY ABOUT US

"Quick to respond and at a convenient time."
"Quick to respond and at a convenient time."
Balmforth Estate Agents
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"Great service as always."
"Great service as always."
Devonshire House Dental Practice
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"Excellent, efficient and friendly service."
"Excellent, efficient and friendly service."
Alvington House Dental Practice
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"Good prompt service with outcome required."
"Good prompt service with outcome required."
Arrowpak
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"Speedy response."
"Speedy response."
Coach Services
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THE NEXT STEPS

Getting started with Press Start’s IT Support Services is easy. See the onboarding process by clicking the relevant tab below.

We take responsibility for all aspects of your IT transition to us. Our 6-step process guarantee’s a smooth transition.

Step 1: Introduction
We will arrange a call with you to formally introduce the onboarding specialist we have assigned to manage the onboarding process.

Step 2: Gather Details
We need few technical details to get started, either from your in-house IT manager or previous IT support company. We can even send it directly to your current IT provider, so you don’t need to.

Step 3: Setup & Technology Audit
Our onboarding engineer will visit your site and install our own monitoring software to allow us to proactively maintain the systems. We will carry out a full system audit of your technology and infrastructure.

Step 4: Identify and Fix
Our Engineers will use our advanced monitoring software installed on your computers & network to start identifying and fixing issues found.

Step 5: Strategy Overview
We will use all the information gathered we create a Strategy Overview document. This is an overview of the technology you are using, our assessment of them and recommendations.

Step 6: Review Meeting
The first review meeting will take place to discuss the Strategy Overview assessment and our findings including our recommendations.

Step 1: Introduction

We will arrange a call with you to formally introduce the onboarding specialist we have assigned to manage the onboarding process.

Step 2: Gather Details

We need a few credentials to get started. We’ll make this easy to provide and help as much as possible.

Step 3: Setup & Technology Audit

Our onboarding engineer will visit your site and install our own monitoring software to allow us to proactively maintain the systems. We will carry out a full system audit of your technology and infrastructure.

Step 4: Identify and Fix

Our Engineers will use our advanced monitoring software installed on your computers & network to start identifying and fixing issues found.

Step 5: Strategy Overview

We will use all the information gathered we create a Strategy Overview document. This is an overview of the technology you are using, our assessment of them and recommendations.

Step 6: Review Meeting

The first review meeting will take place to discuss the Strategy Overview assessment and our findings including our recommendations.

WHY US?

25 years in business

With over 25 years in IT Support, we’ve kept ahead of the curve with technology developments. We can help your business stay ahead of the competition by utilising the latest technology.

15-minute response time guaranteed

IT issues can be stressful that’s why we have built our service to be super-fast. We respond to our client’s requests within 15 minutes 100% of the time; often, even faster!

Easy to switch from your existing IT provider

It is often a concern that when moving IT providers there will be a period of downtime or disruptions but we make the transition smooth and a pain-free experience.

Comprehensive IT services

We can help your business with every area of IT. From VoIP to Cyber-Security, you’ll have one point of contact to keep your business’s technology at the peak of efficiency.

BOOK A FREE DISCOVERY CALL

Book a free discovery call (worth £95+VAT) with our expert IT managers, Justin and Evan, to discuss how your business could benefit from Press Start’s IT Support services.

Exports in IT Support Suffolk