Remote IT Support
Remote support
Access to quick and easy remote IT Support means you can quickly get your IT issues fixed.
Remote IT support is a standalone service as well as being a component of our Managed IT Support and Co-Managed IT Support services.
Key features
Fast & reliable service team
- In house rapid, caring and friendly team of skilled and qualified engineers.
- Unlimited remote technical support.
- Access via phone, email and desktop agent
- Certified engineers.
Network Administration
- Network, infrastructure and vendor documentation.
- Ticket trend analysis and ‘problem’ device identification.
Proactive Monitoring
- 24/7/365 monitoring and alerting for servers, workstations and network devices.
- Backup & business continuity systems management.
- Anti-virus and anti-spyware monitoring and management.
- Microsoft, network device and 3rd party patch management.
Technology Strategy
- Assigned a dedicated Technical Account Manager to manage your account.
- Business and strategic review meetings.
- Technology budget planning & technology procurement.
- Telephone availability, strategic advice when you need it.
Benefits of outsourcing your IT
Allows you to focus more on your business, whilst we do what we do best
Unlimited remote support
Security and compliance
24/7 proactive monitoring
Experts & experience
Increased business performance
Documentation and auditability
5 Steps of Our Enquiry Process
Stage 1
Discovery Call
Short phone or video call to establish your IT Support requirements and whether or not our services are aligned to the needs of your business.Stage 2
Onsite Meeting
Onsite meeting to take the opportunity to understand your business more, where we will ask you a few more questions about your setup and establish what your current pain points are.
Stage 3
IT Systems Audit
In some instances we may perform a more in-depth audit of your systems, where some or all of infrastructure is complex, allow us to provide you with the most complete proposal and recommendations.
Stage 4
Quote the Support Plan
Once we understand your business goals and your technology, we will provide a full quote for our IT Support plans.
Stage 5
Onboarding
We have worked hard to make switching you to our IT Support as painless as possible, with minimal disruption to your business. We liaise with your existing provider, so you don’t have to.
Switching IT Support
Switching IT support couldn’t be easier!
