We are recruiting – 2nd Line Service Desk Engineer

What We Are Looking For

We are looking for a 2nd Line Service Desk Engineer to join our Remote Support Team. You will be part of a committed Company, providing high quality IT Support to our Clients and End Users.

Are You The Right Candidate For Us?
  • Do you have a passion for IT?
  • Do you feel fulfilled by helping and supporting others?
  • Does Learning and Education excite you?
  • Do you think you align to our Core Values?…
    • Accountability
    • Reputation
    • Integrity
    • People-First
Some Specifics Of The Role
  • Respond to Client Tickets within a 15 minute SLA
  • Resolve tickets escalated to you from 1st Line, focusing on a same-day-fix
  • Monitor and manage Tickets/Alerts generated by our RMM System
  • Utilize skills in solving problems and support issues, diagnosing solutions
  • Identify re-occurring tickets and implement a permanent solution
  • Escalate Tickets to 3rd Line Engineers where necessary
What Skills You Should Bring
  • Minimum of 2-3 years commercial experience supporting SMEs (MSP Preferred but not essential)
  • Confident with onsite visits and working with our clients at their premises
  • Be Process Driven and highly focused around Process Improvement
  • Good at communicating to both Clients and Product/Solution Vendors (3rd Parties)
  • A professional manner and appearance
  • Good attention to detail while working Tickets and throughout process improvements
  • Skilled in Time Management and Planning
  • Consistency in approach and troubleshooting while working Tickets
  • The ability to take control of a situation and make the Client feel confident
What We Can Give To You
  • Competitive industry matched salary
  • Additional £2,000 yearly KPI based Bonus
  • Childcare voucher scheme
  • Non sick bonus
  • Long service bonus
  • Pension Scheme
  • Annual allocation of PTO hours (paid time off)
  • Onsite staff parking
  • Casual Dress when working in the office
  • Quarterly Social events
  • Staff room with games table


Salary:
£25k – £27k DOE + £2,000 KPI Bonus
Hours: 8am – 5pm, Monday – Friday
Location: Barton Mills, Bury St Edmunds

Application for this position is via the submission of your current CV complete with a covering letter ideally detailing all elements of what makes you an ideal candidate for this position.

Email your application to jobs@pressstart.co.uk and you will receive feedback on the next steps within one working week.

If you have any questions regarding your application, or our business, do not hesitate to contact us on 01638 603204.